FAQs

Domestic orders within Egypt arrive in 2–4 business days, while international shipping takes 5–10 business days depending on the destination. You will receive a tracking number once your order ships. Learn more here.

Shipping costs vary based on location and order size. The exact amount appears at checkout. Free shipping applies to domestic orders over EGP 5000 and international orders over $500. Learn more here.

Once your order has been dispatched, we will send a tracking number via email or SMS so you can follow your shipment’s progress online.

Yes, we ship to most countries globally through trusted courier partners.

Each product page includes a detailed size guide. Please review it carefully before ordering, as sizing may differ slightly by style.

Exchanges are not available. If your item doesn’t fit, you can request a full refund within 2 days of receiving your order, as long as it remains unworn and unwashed. After the refund is processed, you may reorder the correct size if available. Learn more here.

We accept returns within 2 days of receiving your order for a full refund, provided the item is unworn, unwashed, and in its original packaging. Exchanges are not available. Learn more here.

To request a return, contact us directly via DMs or email at Zerroeg@gmail.com with your order number and reason for return. Learn more here.

No. According to our Full Package Return policy, you must either receive the entire order or return the entire package. Learn more here.

No. To ensure fair availability, we do not process orders with two identical items intended for trying and returning.